FAQ - Andrea Thompson

Frequently Asked Questions

Blood Kit

Through a unique partnership with potentially the foremost cellular health authority in the world, Dr. Raymond Hilu, this simple blood test will tell you things about your blood and health on a cellular level that will astound you. The information that you receive back from Dr. Hilu’s clinic (in Marbella, Spain) will give you full protocols, treatments, etc. and if you are experiencing severe and/or life threatening health issues, they will strongly encourage you to consider coming to their clinic.

What is included in the blood test kit?

In the kit you will receive the test, lancet, gauze pad, full instructions, the address and instructions for mailing it back to Spain. You will receive an email with an instructional video to help you perform the test along with a form that will need to be emailed directly to the clinic once you have shipped your test. If you do not receive this email within 24 hours, please check your spam folder.

How long does it take to receive my results?

Dr. Hilu’s office is very diligent in evaluating and responding with your results. This process, on average, takes approximately three weeks from ordering the kit, to getting your results back from Dr. Hilu’s clinic. Because of the current demand, it takes approximately 14-20 days AFTER they receive your blood test.

Why does the shipping have to be expedited?

Blood has a short shelf life. Sending it over 2-day air ensures that Dr. Hilu will receive it in time to study prior to expiration.

How much does the blood test kit cost?

Each kit costs $430 which includes everything that comes with the kit, your results, and protocol plan. The shipping expense to Spain is NOT included in the $430. It depends on where you live, but roughly it seems that the cost is about $80-120 to send via international 2-day.

Can I get a refund and return my kit?

Once a blood test kit is purchased and shipped it is NOT reusable and CANNOT be sent back, no exceptions. If you purchased a kit and it has not been shipped yet, you can cancel the order and get a refund for the price of the kit minus a $15.00 Processing Fee.

Orders are shipped within 24 hours or less leaving a small window for cancellations.

If your blood test kit was shipped, our customer service team is responsible for deciding if you are eligible for a refund. If customer service grants you a refund, you will receive a refund for the price of the kit minus a $50.00 Refund Fee. To request a refund please email [email protected].

Can I send multiple blood tests together?

Yes, you can send them together, but you will need to label the kits very clearly with marker. You can write the names directly on the kit.

Do I need a doctor to understand my results?

You do not need a doctor’s assistance to understand your results. If you need any help following your protocol/understanding your results, our Personal Health Instructors are available for you to book a consultation with to answer any questions you may have. The clinic also encourages you to email them with any questions about your protocol.

How will I receive my results?

Your test results will be sent to the email you provided.

How do you do the test?

You will do the test in the comfort of your own home. Instructions are included in the kit but if you need more help you can watch the following instructional video on Instagram:

https://www.instagram.com/s/aGlnaGxpZ2h0OjE4MDExMzU1Mzc5MDQ2NzY2/?igshid=7ghpivdskxww

What steps can I take after receiving my results?

Based on your results and what Dr. Hilu finds, he outlines a plan of action for you to follow. In some cases, because of the intensity of what he finds, he will encourage some people to come to his clinic in Spain but this is not for everyone. We have personal health instructors available for follow-up consulting sessions once you get your results. They will be able to help point you in the right direction by answering any questions you may have, helping you with your nutrition plan, finding supplements, helping you with your exercise plan, etc.

If you would like more information regarding health coaching and consulting services, please visit our store using the following link. Here you will be able to view more of our products and services: https://andreathompson.org/store/

Consultations

How much does a consultation cost?

A 75-minute, one-on-one consultation with one of our Personal Health Instructors costs $225. You can book a slot today using the following link:

https://andreathompson.org/shop/coaching-session/

Can I cancel a consultation and be refunded?

You can cancel a consultation 24 hours before the appointment and get a refund but you will be charged 15% of the price for the cancellation. If the consultation is cancelled after 24 hours it will not be refunded.

Can I meet with a Personal Health Instructor in person if I live in the area?

Our Health Instructors prefer to speak over the phone or Skype for privacy. If you live in the area and would like to meet in person, please let us know as soon as you purchase a consultation and we will do our best to accommodate.

If your Personal Health Instructor can meet with you in person, it would be in a public location.

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PLEASE NOTE: We are not medical doctors, dietitians, nor licensed nutritionists. We do not hold a degree in medicine, dietetics, nutrition nor are we licensed by the state. We make no claims to any specialized medical training, nor do we dispense medical advice or prescriptions. This content is not intended to diagnose or treat any diseases. It is intended to be provided for informational, educational, and self-empowerment purposes ONLY. We are offering alternative treatment suggestions for you to explore that are complimentary to your current treatment by your healthcare provider. Please consult with your wellness team and then make your own well-informed decisions based upon what is best for your unique genetics, culture, conditions, and stage of life.

What can a Personal Health Instructor help me with?

With the increasing performance demands in the workplace, environmental toxins, on-the-go meals, overuse of antibiotics and prescription medication, sedentary lifestyle and social media pressures, it’s common to find yourself depleted of vital nutrients, exercise, healthy emotions and sleep that is needed to maintain a healthy body.

This not only affects the physical but also the mental, emotional and spiritual aspects of men, women and children often resulting in sickness and disease.

Our Personal Health Instructors are specifically trained to listen to your needs, and help you find solutions that address your specific health and life concerns.

Need more insight into your blood test results?

In addition to regular coaching, your instructor can also help interpret your blood cell analysis results and provide a strategic implementation plan of Dr. Raymond Hilu’s protocol.

If you have not yet completed your blood analysis, our team will provide support to:

• help you establish an efficient plan to pursue answers to your health concerns

• make referrals to our clinical team and help you discover options for your health

• offer helpful tools pertaining to diet, exercise and emotional health to equip you with the necessary resources to move forward.

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PLEASE NOTE: We are not medical doctors, dietitians, nor licensed nutritionists. We do not hold a degree in medicine, dietetics, nutrition nor are we licensed by the state. We make no claims to any specialized medical training, nor do we dispense medical advice or prescriptions. This content is not intended to diagnose or treat any diseases. It is intended to be provided for informational, educational, and self-empowerment purposes ONLY. We are offering alternative treatment suggestions for you to explore that are complimentary to your current treatment by your healthcare provider. Please consult with your wellness team and then make your own well-informed decisions based upon what is best for your unique genetics, culture, conditions, and stage of life.